Terms of Use
  • This agreement is between you and the service operator, NovaTraderEx. By using any services made available through the NovaTraderEx website https://www.novatraderex.com/, API https://novatraderex.com/api/returnTicker or NovaTraderEx affiliates, you agree that you have read, understood and accepted all of the terms and conditions contained in this Terms of Use agreement, as well as our Privacy Policy and Consent Form which have incorporated the GDPR regulation. As this is a legally binding contract, please carefully read through this agreement and related notices before using any of our Services. By registering, accessing or using NovaTraderEx, you have agreed to the terms and conditions as laid out in this User Agreement. Should you disagree to this User Agreement, please proceed to initiate the account lock function (for existing users) and stop the usage of NovaTraderEx and any of its services.
  • For more information on NovaTraderEx, please feel free to contact NovaTraderEx for clarification via our Customer Support team https://novatraderex.com/contact.
1. Agreement Conditions
  • NovaTraderEx reserves the right to modify or change the terms and conditions of the agreement at any time and at its sole discretion. Any and all modifications or changes to the Terms of Use will be effective immediately upon being announced on the website or released to users. As such, your continued use of NovaTraderEx’s services acts as acceptance of the amended agreement and rules.
2. Eligibility

By registering to use a NovaTraderEx Account, you have affirmed that you are at least 18 years old and are an individual, legal person or other organization with full legal capacity to enter into this User Agreement between you and NovaTraderEx. If you are not, you and your guardian shall undertake all consequences resulting from your actions and NovaTraderEx shall have the right to cancel or freeze your account in addition to filing claims against you and your guardian for compensation.

3. Prohibition of use

By accessing and using NovaTraderEx and any of its services, you acknowledge and declare that you are not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List and its equivalent. NovaTraderEx maintains the right to select its markets and jurisdictions to operate and may restrict or deny its services to sanctioned countries like Balkans, Belarus, Burma, China, Cote D’Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. The content of this Agreement shall not be excluded from the laws of the country under which the user belongs. NovaTraderEx maintains its stance that prohibited users are not to use or access NovaTraderEx and any of its services.

4. Description of services
  • 4.1 NovaTraderEx provides an online digital asset trading platform (crypto to crypto) for products commonly known as cryptographic tokens, digital tokens or cryptographic currency. NovaTraderEx does not provide fiat trading capabilities on its platform and as such is not subjected to the stringent regulations that come with it. NovaTraderEx functions as a trading platform provider and is not a buyer or seller in trades made between traders. NovaTraderEx is also not a market maker. Traders must register and open an account with NovaTraderEx and deposit digital assets prior to commencement of trading. Traders may request the withdrawal of their digital assets, subject to the limitations as stated in the Terms and Conditions.
  • 4.2 NovaTraderEx strives to maintain the accuracy of information posted on its website however it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content through the website, and will not accept liability for any loss or damage that may arise directly or indirectly from the content. Information on NovaTraderEx website can be subjected to change without notice and is provided for the primary purpose of facilitating users to arrive at independent decisions. NovaTraderEx does not provide investment or advisory advice and will have no liability for the use or interpretation of information as stated in its website or other communication mediums. All users of NovaTraderEx must understand that there are risks involved in trading. NovaTraderEx encourages all users to exercise prudence and trade responsibly within their own means.
  • 4.3 While NovaTraderEx emphasises platform security to ensure the continuity and security of its services (announcements will be made in event of downtime/maintenance), it will be non-accountable to Act of God, malicious targeted hacking, terrorist attacks and other unforeseen circumstances. NovaTraderEx reserves the right to cancel, rollback or block transactions of all type on its platform in event of abnormal transactions. NovaTraderEx will not ask for any password from its users nor ask users to transfer funds that are not listed on its trading platform. Users are encouraged to exercise prudence in dealing with discounts or promotions that could lead to them getting scammed. While the list is non-exhaustive, you agree that NovaTraderEx will not be held responsible for any losses arising from the situations stated above.
  • 4.4 By using NovaTraderEx and any of its services, you declare that all information to NovaTraderEx in connection with these Terms are true, accurate and complete.
5. NovaTraderEx Account Registration & Requirements
  • 5.1 Registration

    • All users must register https://novatraderex.com/signup for a NovaTraderEx Account before using the site. To register for an account, you must provide your real name, email address and password, as well as accept the Terms of Use, Privacy Policy and Consent Form. Depending on certain conditions and in our sole discretion, we may refuse to open an account for you.
  • 5.2 User Identity Verification

    • With registration of an account on NovaTraderEx, you agree to share personal information requested for the purposes of identity verification. This information is used specifically for the detection of money laundering, terrorist financing, fraud and other financial crimes on the NovaTraderEx platform. In addition to providing this information, to facilitate compliance with global industry standards for data retention, you agree to permit us to keep a record of such information for the lifetime of your account plus 5 years beyond account closing. You also authorise us to make inquiries, either directly or through third parties, that are deemed necessary to verify your identity or to protect you and/or us against financial crimes such as fraud.
    • The Identity Verification information we request may include, but is not limited to, your: Name, Email Address, Contact Information, Telephone Number, Username, Government Issued ID. In providing this required information, you confirm that it is accurate and authentic. Post-registration, you must guarantee that the information is truthful, complete and updated in a timely manner with any changes. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, NovaTraderEx shall have the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate all or part of NovaTraderEx Service to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of NovaTraderEx Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you have the obligation to keep all information provided up to date if there are any changes.
  • 5.3 Account Usage Requirements

    • NovaTraderEx accounts can only be used by the person whose name they are registered under. NovaTraderEx reserves the right to suspend, freeze or cancel accounts that are used by persons other than the persons whose names they are registered under. Accordingly, NovaTraderEx will not take legal responsibility for these accounts.
6. Account Security
  • NovaTraderEx prioritizes maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information.
  • You shall be solely responsible for the safekeeping of your NovaTraderEx account and password on your own, and you shall be responsible for all activities under your log-in email, NovaTraderEx account and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement, etc.).
  • You hereby agree that:

    • (a) you will notify NovaTraderEx immediately if you are aware of any unauthorized use of your NovaTraderEx account and password by any person or any other violations to the security rules;
    • (b) you will strictly observe the security, authentication, dealing, charging, withdrawal mechanism or procedures of the website/service;
    • (c) and you will log out from the website by taking proper steps at the end of every visit.
  • NovaTraderEx will not be responsible for any loss or consequences caused by your failure to comply with the above Account Security provision.
  • 6.1 Dispute Resolution

    • NovaTraderEx reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.
  • 6.2 Guidelines for usage of services on NovaTraderEx

    • 6.2.1 You hereby agree to observe the following covenants during your use of services on NovaTraderEx:

      • (a) All the activities that you carry out during the use of NovaTraderEx Service will be in compliance with the requirements of applicable laws, regulations, as well as the various guidelines of NovaTraderEx,
      • (b) will not be in violation of public interests, public ethics or other’s legitimate interests,
      • (c) will not constitute evasion of payable taxes or fees and will not violate this agreement or relevant rules.
    • 6.2.2 If you violate the foregoing promises and thereby cause any legal consequence, you shall independently undertake all of the legal liabilities in your own name and indemnify NovaTraderEx from all actions, claims, or costs arising from such violation.
    • 6.2.3 You will not use any data or information displayed on the site for commercial purposes without the prior written consent of NovaTraderEx.
    • 6.2.4 You will use the site in accordance with the Terms of Use and Privacy Policy, without taking acts of unfair competition nor attempting to intervene with the normal operation of NovaTraderEx. Examples of such malicious acts include, but are not limited to:

      • (a) using a device, software or subroutine to interfere with the site
      • (b) overloading network equipments with unreasonable data loading requests
      • (c) executing malicious sales or purchases on the market
    • 6.2.5 By accessing the NovaTraderEx Service, you agree that NovaTraderEx shall have the right to unilaterally determine whether you have violated any of the above covenants and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to:

      • (a) block and close order requests
      • (b) freezing your account
      • (c) reporting the incident to authorities
      • (d) publishing the alleged violations and actions that have been taken
      • (e) deleting any information you published that is in violation
    • 6.2.6 If your alleged violation causes any losses to a third party, you shall solely undertake all the legal liabilities in your own name and hold NovaTraderEx harmless from any loss, fine or extra expenses. If, due to any alleged violation NovaTraderEx incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, you shall indemnify NovaTraderEx against any losses and expense caused thereby, including reasonable attorney’s fee.
  • 6.3 Service fees

    • NovaTraderEx reserves the rights to levy service fees on users who use its services. It is in the discretion of NovaTraderEx to adjust the servce fees charged to users using its services.
7. Liability
  • 7.1 Provision of Service

    • NovaTraderEx will provide NovaTraderEx Service at an “as is” and “commercially available” condition, and does not offer any form of warranty with regards to the Service’s reliability, stability, accuracy and completeness of the technology involved. NovaTraderEx serves merely as a venue of transactions where coin-related information can be acquired and coin-related transactions can be conducted. NovaTraderEx cannot control the quality, security or legality of the coin involved in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the NovaTraderEx Services provided.
  • 7.2 Limitation of Liability 

    • You acknowledge and agree, NovaTraderEx shall not be liable for any of your losses caused by any of the following events, including but not limited to:

      • (a) Losses of profits, goodwill, usage or data or any other intangible losses
      • (b) Use or failure to use NovaTraderEx Service
      • (c) Unauthorized use of your account or unauthorized alteration of your data by third parties
      • (d) Your misunderstanding of NovaTraderEx Service
      • (e) Any other losses related to NovaTraderEx Service which are not directly attributable to NovaTraderEx
    • In no event shall NovaTraderEx be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.
  • 7.3 Indemnification

    • You agree to indemnify and hold harmless NovaTraderEx, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the NovaTraderEx Service.
    • It is the responsibility of the user to abide by local laws in relation to the legal usage of NovaTraderEx in their local jurisdiction. Users must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities. All users of NovaTraderEx and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. NovaTraderEx maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the account and funds of users which are flagged out or investigated by legal mandate.
8. Privacy Policy

NovaTraderEx may announce and amend its privacy policy on the platform of NovaTraderEx from time to time and the privacy policy shall be an integral part of this Usage Agreement. The latest version of the Privacy Policy which has included the GDPR can always be found here on this page https://novatraderex.com/privacy.

  • 8.1 Indemnity and disclaimer

    • You agree to indemnify NovaTraderEx and its entirety of affiliates and hold them harmless from and against all third party claims except from NovaTraderEx’s breach of these Terms. As mentioned in description of services, NovaTraderEx strives its best to maintain the data integrity on its site but does not guarantee the information and services provided in its platform. NovaTraderEx will not be liable for errors arising from the use of its services.
  • 8.2 Complaints

    • If you have any complaints, feedback or questions, kindly contact [email protected] and we will in our best efforts try to resolve it for you.